Manager I, Technical Account Management - Chicago/Denver

Datadog · Chicago, Illinois, USA

onsitefull-time6-10 years

posted 3d

<p>We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a <strong>Manager 1</strong> in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.</p> <p>Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence.</p> <p>At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</p> <h3><strong>What You’ll Do:</strong></h3> <ul> <li>Lead and coach a team of <strong>up to 6 Technical Account Managers, </strong>providing regular 1:1s, team meetings, and bi-annual performance feedback</li> <li>Own and track <strong>team KPIs</strong>, including scheduling, utilization, productivity, and delivery outcomes</li> <li>Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution</li> <li>Lead and participate in <strong>customer-facing engagements</strong> when appropriate, including escalations, strategic reviews, and key account discussions</li> <li>Drive account strategy discussions focused on product adoption, expansion, and services delivery</li> <li>Actively participate in <strong>recruiting</strong>, hiring, and onboarding efforts across your team and the broader organization</li> <li>Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives</li> <li>Lead <strong>multiple OKR initiatives annually</strong>, coordinating and delegating efforts across your team</li> <li>Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness</li> </ul> <h3><strong>Who You Are:</strong></h3> <ul> <li>An experienced people manager with <strong>3+ years of management experience</strong>, ideally within a technical or post-sales organization</li> <li>Comfortable leading teams of customer-facing&nbsp; technical professionals</li> <li>A strong coach and mentor who invests in career development and builds inclusive, high-performing teams</li> <li>Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges</li> <li>Confident leading customer-facing conversations and navigating escalations with empathy and clarity</li> <li>Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance</li> <li>A clear communicator who can influence without authority and align stakeholders around common goals</li> <li>Passionate about continuous improvement, operational excellence, and customer value</li> </ul> <h3><strong>Benefits and Growth:</strong></h3> <ul> <li>Best-in-breed onboarding and leadership enablement</li> <li>Generous global benefits</li> <li>Intra-departmental mentor and buddy programs</li> <li>New hire stock equity (RSUs) and employee stock purchase plan (ESPP)</li> <li>Ongoing professional development, leadership training, and career pathing</li> <li>An inclusive company culture with access to Community Guilds and Inclusion Talks</li> </ul> <p>Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.</p> <p style="color: white;">#LI-Hybrid</p><div class="content-pay-transparency"><div class="pay-in