Senior Account Manager (Resellers CX - APMEA)

As an Account Manager at Freshworks, you will act as the strategic bridge between our platform and our customers' success. You will drive incremental revenue and deep product adoption by serving as a trusted, consultative partner. By understanding your portfolio's unique business challenges, you will architect Customer Success Plans that deliver measurable ROI, foster long-term C-suite relationships, and champion a high-performance culture of value-based growth. Roles & Responsibilities Strategic Account Management:  Manage and nurture a portfolio of key accounts, gaining a deep understanding of their business objectives to drive the successful adoption of the Freshworks suite. Revenue Growth & Pipeline Generation:  Consistently meet or exceed quarterly revenue targets through targeted upsell and cross-sell initiatives , while proactively generating and maintaining a robust 4x pipeline. Complex Deal Execution:  Navigate and close large, complex deals by engaging multiple executive-level stakeholders and negotiating win-win, value-based agreements. Value Realization:  Develop and execute comprehensive Customer Success Plans, helping clients identify industry-specific use cases and articulate compelling ROI. Cross-Functional Leadership:  Lead and collaborate with internal teams—including Implementations, Support, Billing, and Deal Desks—to orchestrate seamless deployments and resolve complex customer challenges. Data-Driven Strategy:  Continuously analyze account metrics and sales data to refine your territory strategy, maximizing both revenue and overall customer satisfaction. Skills & Competencies Sales Mastery:  Proven expertise in consultative and solution-based selling, with a strong grasp of customer success best practices and value realization. Executive Presence:  Exceptional ability to build strategic relationships and articulate compelling business cases to VP and C-level stakeholders. Domain Expertise:  Strong foundational understanding of the CRM, EX (Employee Experience), and CX (Customer Experience) technology landscape. Operational Rigor:  Robust project management and portfolio prioritization skills, paired with high attention to detail and a willingness to dive "into the weeds" to solve problems. Remote Engagement:  Highly skilled in conducting impactful virtual presentations, web demos, and navigating end-to-end remote sales processes. Drive & Energy:  A vibrant, execution-oriented mindset characterized by strong interpersonal communication and a relentless focus on delivering results. Qualifications Experience:  3–6 years of overall sales experience, including at least 2+ years of SaaS or solution-based selling. Market Track Record: Demonstrated success driving expansion within SMB & Mid-Market  segments, backed by a history of consistent account growth and quota achievement. Education: Bachelor’s or Master’s degree preferred. Technical Acumen: A technical background or aptitude is highly advantageous. Work Flexibility: Ability and willingness to work in shifts as required by the territory.